Privacy Policy

At Ram Astha, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.ramastha.com), use our services, or make purchases. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Contact Information: Name, email address, phone number, and postal address provided during account creation, service bookings, or product purchases.
• Payment Information: Credit/debit card details, bank account information, or other payment details processed through secure payment gateways.
• Booking Information: Details related to pooja bookings, event registrations, or spiritual consultations, such as preferred dates, times, and specific requests.

1.2 Non-Personal Information

• Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on the site.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website performance, and deliver personalized content.

1.3 Information from Third Parties

• We may receive information about you from third-party platforms (e.g., payment processors or social media) when you interact with our services through those platforms.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To process bookings, deliver products, and provide spiritual services or event access.
• Payment Processing: To facilitate secure transactions and issue refunds when applicable.
• Communication: To send order confirmations, service reminders, promotional offers, or respond to your inquiries.
• Website Improvement: To analyze usage patterns, enhance website functionality, and personalize your experience.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.
• Marketing: To send newsletters or promotional materials, with your consent where required. You may opt out of marketing communications at any time.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following cases:

• Service Providers: With trusted third-party vendors (e.g., payment processors, shipping companies, or IT service providers) who assist in operating our website or delivering services, subject to strict confidentiality agreements.
• Legal Requirements: When required by law, such as to respond to subpoenas, court orders, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards.

4. Data Security

• We implement industry-standard security measures, such as encryption and secure socket layer (SSL) technology, to protect your personal information from unauthorized access, disclosure, or misuse.
• Despite our efforts, no online platform can guarantee absolute security. You are responsible for safeguarding your account credentials and notifying us immediately of any unauthorized access.

5. Cookies and Tracking Technologies

• Our website uses cookies to enhance functionality, remember your preferences, and track usage. You can manage cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of the website.
• We may use third-party analytics tools (e.g., Google Analytics) to collect and analyze non-personal usage data. These tools may use cookies or similar technologies, subject to their own privacy policies.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
• Opt-Out: Unsubscribe from marketing communications or restrict certain types of data processing.
  To exercise these rights, please contact support@ramastha.com with your request. We will respond within 30 days or as required by applicable law.

7. International Data Transfers

• If you are located outside India, your personal information may be transferred to and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Third-Party Links

• Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

• Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such data, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

• Ram Astha reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after such changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

• Email: support@ramastha.com
• Phone: +91-XXX-XXX-XXXX (Monday–Saturday, 9 AM–6 PM IST)
• Website: www.ramastha.com/contact

Effective Date: June 23, 2025

Thank you for trusting Ram Astha with your personal information. We are dedicated to protecting your privacy and providing a secure experience.